People Skills for Public Managers

Author: Suzanne Mccorkle
Publisher: Routledge
ISBN: 1317463048
Format: PDF, Kindle
Download Now
This book fills the need for a communication-based, public sector framed book. The authors combine just enough basic theory about communication with specific skill development in areas of immediate interest to those who work in the public sector. It also features a strong "practice" orientation, with plentiful boxed applications (Insights from the Field, Skill Development boxes, Case Studies). It concludes with an especially useful summary chapter that describes the ten essential skills for successful communication.

Essential Statistics for Public Managers and Policy Analysts

Author: Evan Berman
Publisher: CQ Press
ISBN: 1483366278
Format: PDF, Mobi
Download Now
Known for its brevity and student-friendly approach, this new third edition of Essential Statistics provides students with a strong conceptual foundation, but continues to stress application. Class-tested learning objectives, key term lists, and numerous tables, figures, and charts further enhance skill acquisition.

Interpersonal Skills for Portfolio Program and Project Managers

Author: Ginger Levin
Publisher: Berrett-Koehler Publishers
ISBN: 1523097353
Format: PDF, Kindle
Download Now
Improve Your Interpersonal Skills to Achieve Greater Management Success! Any formula for management success must include a high level of interpersonal skills. The growing complexity of organizational portfolios, programs, and projects, as well as the increasing number and geographic dispersion of stakeholders and employees, makes a manager's interpersonal skills critical. The frequency and variety of interpersonal interactions and the pressure to perform multiple leadership roles successfully while ensuring customer satisfaction have never been greater.Interpersonal Skills for Portfolio, Program, and Project Managers offers practical and proven tools and methods you can use to develop your interpersonal skills and meet the challenges of today's competitive professional environment. Develop the interpersonal skills you need to: • Build effective, high-performing teams • Work efficiently with virtual teams • Develop approaches to build and maintain relationships with stakeholders at all levels • Handle stress and deal with unexpected critical incidents • Motivate your team Whatever your level of experience, you will find these practical and proven methods to be the best formula for improving your interpersonal skills-and enhancing your management success. The chapters include discussion questions, making this a perfect text for use in academic or workshop settings.

Public Participation in Public Decisions

Author: John Clayton Thomas
Publisher: Jossey-Bass
ISBN:
Format: PDF, ePub, Mobi
Download Now
This straightforward and practical guide outlines a strategic approach to public involvement in government decision making. Prepares public managers for the difficult task of involving citizens more fully in the affairs of government while maintaining effectiveness and efficiency. Written in easy-to-understand terms, Public Participation in Public Decisions presents the Effective Decision Model of Public Involvement that managers will find to be an invaluable asset when making decisions about when and how to involve the public.

People Skills at Work

Author: Evan Berman
Publisher: CRC Press
ISBN: 142009386X
Format: PDF, Kindle
Download Now
Wouldn’t you like to achieve better work results, advance your career, navigate the workplace effortlessly, and more easily balance work success with personal well-being? Who doesn’t want the secret recipe for that? While there may not be a single, one size fits all answer, developing a people skills toolkit can put you on the right path. An exploration of the ways in which people skills can be acquired and developed, People Skills at Work discusses new career development tools, the role of professional commitment statements, psychological contracts, and how to work with difficult people. Manage interpersonal relationships in the workplace Improve communications with coworkers and constituencies Work with people of different ages, gender, and backgrounds Handle conflicts with co-workers and clients Shaped by the authors’ experience, the book reflects their professional and personal integration of many different sources of knowledge and experience. The book uses a practical approach to address critical social skills, career advancement and professionalism, and how the different career stages affect key relationships. Each chapter elucidates the development of a specific skill and includes examples, sets benchmarks, and examines the particular skill’s relationship to the other skills presented in the book. Good people skills are no longer on the "nice to have" list; in most work settings they are simply a must. Very few people can escape the reality that their success usually requires having good people skills, too. This book gives you the tools to improve interpersonal relationships, communications, job performance, and interaction with people of different ages, genders, and backgrounds.

The 21st Century Public Manager

Author: Zeger van der Wal
Publisher: Macmillan International Higher Education
ISBN: 1137507446
Format: PDF, Mobi
Download Now
Truly global in scope and ambition, the 21st Century Public Manager addresses key trends, challenges, and opportunities facing public managers across contexts and regimes. This accessible textbook aims to inspire public managers in rethinking their roles, skills, and values as they enter a VUCA world—one characterized by volatility, uncertainty, complexity, and ambiguity. It is written for aspiring and current public managers in graduate schools and executive education programs.

People Skills for Library Managers

Author: Lucile Wilson
Publisher: Libraries Unlimited
ISBN: 9781563081439
Format: PDF
Download Now
Focuses on skills that are not included in a librarian's technical training. For graduates, para-professional librarians, and aides.

People Skills for Project Managers

Author: Steven Flannes
Publisher: Management Concepts Incorporated
ISBN: 9781567260922
Format: PDF, Mobi
Download Now
For many project managers, handling people problems is the most challenging part of the job. People Skills for Project Managers is a practical guide filled with proven, how-to guidance for heading up a strong project team - and heading off emerging problems with team members before they become crises, weaken your project, and threaten its outcome.

Manager as Negotiator

Author: David A. Lax
Publisher: Simon and Schuster
ISBN: 1439105200
Format: PDF, Docs
Download Now
This fine blend of Harvard scholarship and seasoned judgment is really two books in one. The first develops a sophisticated approach to negotiation for executives, attorneys, diplomats -- indeed, for anyone who bargains or studies its challenges. The second offers a new and compelling vision of the successful manager: as a strong, often subtle negotiator, constantly shaping agreements and informal understandings throughout the complex web of relationships in an organization. Effective managers must be able to reach good formal accords such as contracts, out-of-court settlements, and joint venture agreements. Yet they also have to negotiate with others on whom they depend for results, resources, and authority. Whether getting fuller support from the marketing department, hammering out next year's budget, or winning the approval for a new line of business, managers must be adept at advantageously working out and modifying understandings, resolving disputes, and finding mutual gains where interests and perceptions conflict. In such situations, The Manager as Negotiator shows how to creatively further the totality of one's interests, including important relationships -- in a way that Richard Walton, Harvard Business School Professor of Organizational Behavior, describes as "sensitive to the nuances of negotiating in organizations" and "relentless and skillful in making systematic sense of the process." This book differs fundamentally from the recent spate of negotiation handbooks that tend to espouse one of two approaches: the competitive ("Get yours and most of theirs, too") or the cooperative ("Everyone can always win"). Transcending such cynical and naive views, the authors develop a comprehensive approach, based on strategies and tactics for productively managing the tension between the cooperation and competition that are both inherent in bargaining. Based on the authors' extensive experience with hundreds of cases, and peppered with a number of wide-ranging examples, The Manager as Negotiator will be invaluable to novice and experienced negotiators, public and private managers, academics, and anyone who needs to know the state of the art in this important field.

Human Resource Management in Public Service

Author: Evan M. Berman
Publisher: SAGE
ISBN: 1452285667
Format: PDF, ePub, Docs
Download Now
Human Resource Management in Public Service: Paradoxes, Processes, and Problems Fourth Edition offers provocative and thorough coverage of the complex issues of management in the public sector, from both employee and managerial viewpoints. It discusses the issues, explains how they arise, and suggests what can be done about them. It continues to offer paradoxical perspectives about the inherent challenges as well as the unique political and legal context of the public sector management within which they take place. The book covers all of the stages of the employment process, including recruitment, selection, training, legal rights and responsibilities, compensation, and appraisal. Grounded in real public service experiences, the book emphasizes hands-on skill building and problem solving.