Organizational Assessment and Improvement in the Public Sector Workbook

Author: Kathleen M. Immordino
Publisher: CRC Press
ISBN: 1466579943
Format: PDF, Kindle
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Public agencies at the federal, state, and local levels are realizing just how important it is to assess and improve their current performance and to convey information on their achievements and opportunities to staff, leaders, and decision makers as well as externally to constituents. Organizational Assessment and Improvement in the Public Sector Workbook provides public administration practitioners, at all levels of government, with practical advice and tools they can use in planning and conducting an assessment of their organization and creating usable action plans for implementing the results. This workbook addresses how to: Determine whether an organizational assessment would benefit a particular organization Evaluate organizational readiness for assessment, in terms of leadership support, organizational priorities, timing, staff engagement, time and energy, and financial resources Select an assessment tool and method Influence decision makers and identify organizational champions Communicate effectively to internal and external constituents Engage employees in the process The book guides decision making about assessment by creating awareness of the available options and considerations, and by providing a framework for discussions that will determine the right approach for an agency. Each chapter consists of both information and tools, including surveys, exercises, and worksheets which can be used by agencies at all levels to determine whether and how to conduct a meaningful organizational assessment, and how to turn the results of that assessment into organizational improvements. Designed specifically to meet the needs of government organizations, using language and examples that illustrate the challenges and the realities of working in the public sector, this workbook provides the tools to help practitioners "do more with less" and promote a culture of assessment.

Organizational Assessment and Improvement in the Public Sector

Author: Kathleen M. Immordino
Publisher: Routledge
ISBN: 135155560X
Format: PDF, Kindle
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Calls for performance measures and metrics sound good, but public sector organizations often lack the tools required to assess the organization as a whole and create true change.In order to implement an integrated cycle of assessment, planning, and improvement, government agencies at all levels need a usable framework for organizational assessment that speaks to their unique needs. Organizational Assessment and Improvement in the Public Sector provides that framework, an understanding of assessment itself, and a methodology for assessment focused on the public sector. The book introduces the concept of organizational assessment, its importance, and its significance in public sector organizations. It addresses the organizational theory that underlies assessment, including change management, organizational and individual learning, and organizational development. Building on this, the author focuses on the processes and demonstrates how the communication that results from an assessment process can create a widely accepted case for change. She presents a model grounded in the Malcolm Baldrige National Quality Program criteria but adapted for the culture of government organizations. She also addresses the criteria that form the basis for assessment and implementation and provides examples and best practices. Facing decreasing budgets and an increasing demand for services, government agencies must increase their capabilities, maximize their available fiscal and human resources, and increase their effectiveness and efficiency. They often operate in an atmosphere that prizes effectiveness but measures it in silos assigned to individual programs and a structure that encourages people to do more with less while systematically discouraging efficiency. Stressing the significant and important differences between a business and a government, this book supplies the knowledge and tools necessary to create a culture of assessment in government organizations at all levels.

Strategic Planning and Decision Making for Public and Non Profit Organizations

Author: Nicolas A. Valcik
Publisher: Routledge
ISBN: 1317277759
Format: PDF, ePub
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This book provides administrators in public and non-profit organizations with direction and a framework from which to lead their organizations effectively. Taking a global approach to the issues administrators need to examine when managing a group of employees at any level (including budgeting and expenditures, forecasting, policy creation and execution, communication and reporting), this book explores the driving forces in organizational decision making. Author Nick Valcik takes a holistic view on organizational management, beginning with the core aspects of public organizations and the leadership competencies necessary to manage an organization successfully. Designed to be used on undergraduate and graduate courses in public administration and in public affairs programs, the book discusses the basics of organizational structure, delves into risk management issues, and offers a set of tools that can be used by administrators to make informed decisions based on actual data or documented processes. Throughout the book, real world case studies provide students and practitioners with a clear understanding of how exactly the right decision tool may be applied when facing a particular decision in any organization.

Managing Public Sector Projects

Author: David S. Kassel
Publisher: CRC Press
ISBN: 1420088742
Format: PDF, Docs
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Filling a gap in project management literature, Managing Public Sector Projects: A Strategic Framework for Success in an Era of Downsized Government supplies managers and administrators—at all levels of government—with expert guidance on all aspects of public sector project management. From properly allocating risks in drafting contracts to dealing with downsized staffs and privatized services, this book clearly explains the technical concepts and the political issues involved. In line with the principles of Total Quality Management (TQM) and the PMBOK® Guide. David S. Kassel establishes a framework those in the public sector can follow to ensure the success of their public projects and programs. He supplies more than 30 real-life examples to illustrate the concepts behind the framework—including reconstruction projects in Iraq, the Big Dig project in Boston, local sewer system and library construction projects, and software technology. This authoritative resource provides strategic recommendations for effective planning, execution, and maintenance of public projects. It also: Highlights the differences between managing projects in the public sector versus the private sector Explains how to scrutinize costs, performance claims, and the backgrounds of prospective contractors Presents key safeguards that should be included in all contracts with contractors, consultants, suppliers, and other service providers Details the basics of project cost estimation, design and scheduling, and how to hold contractors responsible for meeting established project standards In an age of downsized government and in the face of a general distrust of public service, this book is a dependable guide for avoiding management practices that are common to projects that fail and for adopting the practices common to projects that succeed in terms of cost, schedule, and quality.

Using the Narcotrafico Threat to Build Public Administration Capacity between the US and Mexico

Author: Donald E. Klingner
Publisher: CRC Press
ISBN: 1466571101
Format: PDF, Mobi
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The current drug trafficking crisis between the US and Mexico is a "perfect storm" that has caused deaths, disappearances, and widespread fear of violence and insecurity in the border area between these two countries. Current US drug control policies with Mexico are based on a militarized system of border control and characterized by domestic gridlock over drug control and immigration reform. However, because drug trafficking and other underlying issues have both domestic and international consequences, they cannot be resolved unless both countries work together. Using the "Narcotrafico" Threat to Build Public Administration Capacity between the US and Mexico explores how they can do exactly that. Co-edited by two public administration scholars from Mexico and the US and comprising chapters by 18 other experts from Mexico, Canada, and the US, the book demonstrates how the current situation of drug trafficking and violence, on top of the other existing perceptions and conditions, creates a real opportunity for the US to build relationships with its Mexican counterparts at state, local, national, and NGO levels. With chapters written by leading experts working in a broad spectrum of international and domestic US-Mexico policy issues, the book covers immigration, drug flow and conflict, gun-running, money laundering, education and economic and community development in both countries.. Only by supporting bi-national drug policies based on mutual understanding of the border as something that both separates and unites the US and Mexico will it be possible to develop cooperative policies that can lead from militarization to regularization of the US-Mexico border. Twenty years after the signing of NAFTA (North American Free Trade Agreement) in 1994, it is time to recognize the link between effective drug control policies and the emergence of North America as a regional economic, social, and political powerhouse capable of successfully competing with the European Union, China, and other emerging regions in our increasingly globalized world, this book offers concrete, long-term solutions for building cooperative and shared public administrative capacity on both sides of the border.

Adaptive Administration

Author: Ferd H. Mitchell
Publisher: CRC Press
ISBN: 1498737579
Format: PDF, Kindle
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Adaptive Administration: Practice Strategies for Dealing with Constant Change in Public Administration and Policy interprets the critical issues facing the field of public administration today and describes how new approaches to theory and practice have the potential to redesign the field. It will provide you with new strategies for understanding and adapting to the constant change taking place today in public administration and policy. Features: Supports faculty in presenting in their classes new approaches to the field Helps students better understand the concepts and relevance of the field they are studying Provides a means for practitioners to apply more effective approaches to real-world problem solving Enables theory developers to explore new avenues of study Assists professionals from many different fields in better understanding the significance and value of public administration This book develops a unified approach to theory and practice in the field. A new approach is taken to theory development based on applying recent studies by several authors in the areas of qualitative analysis and typologies. As illustrated throughout, many of the existing limited-scope theories in public administration may be extended and generalized for use in today’s environment by the studies explored in this volume.

The New Face of Government

Author: David E. McNabb
Publisher: Routledge
ISBN: 1351541897
Format: PDF, ePub
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Change is sweeping the globe, and at the government level, operational changes are prompting many public administrators to develop new management styles and ways of delivering services to their citizens. In the process, they are changing the face of government. The New Face of Government: How Public Managers are Forging a New Approach to Governance explores how national leaders are changing the art and practice of government and how public managers are shaping and guiding government’s response to the transformation. Includes a Field-Tested Survey for Diagnosing Institutional Disequilibrium Focusing on change at the federal, state, and local levels, this book addresses policy dimensions such as: Strategic and knowledge management Enterprise architecture Information and communications technology Organizational performance assessment Technological and organizational improvement It evaluates how these areas enable agencies from the public and private sectors to become more cost-effective, performance-oriented learning organizations. Not all the ambiguities in policy making and administration have been resolved. However, there is much hope for the future of government and governance. The successes and failures included in The New Face of Government: How Public Managers are Forging a New Approach to Governance illustrate this promise and provide guideposts for public managers who find themselves faced with similar problems and new challenges. About the Author: David E. McNabb teaches a variety of public and private administration and management courses both in the U.S. and abroad, including college and university programs in Latvia, Bulgaria, Germany, the United Kingdom, Italy, France, and Belgium. He is the author of nearly 80 peer-reviewed conference papers and articles. This is his seventh book.

The Practice of Government Public Relations

Author: Mordecai Lee
Publisher: Routledge
ISBN: 1351541358
Format: PDF, Kindle
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In addition to traditional management tools, government administrators require a fundamental understanding of the tools available to address the ever-changing context of government communications. Examining the ins and outs of the regulations influencing public information, The Practice of Government Public Relations unveils novel ways to integrate cutting-edge technologies—including Web 2.0 and rapidly emerging social media—to craft and maintain a positive public image. Expert practitioners with extensive government communications experience address key topics of interest and provide an up-to-date overview of best practices. They examine the specifics of government public relations and detail a hands-on approach for the planning, implementation, and evaluation of the wide-ranging aspects of government public relations—including how to respond during a crisis.In addition to the tools provided on the accompanying CD-ROM, most chapters include a Best Practice Checklist to help you successfully utilize the communication strategies outlined in the book. Focusing on the roles of government managers enacting policies adopted by elected officials and politicians, this book is ideal for program managers seeking innovative and inexpensive ways to accomplish their programs’ missions. While no manager can be an expert in all aspects of public administration, this book helps you understand the external communications tools available to advance the mission and results of your agency.

Researcher Policymaker Partnerships

Author: Jenni W. Owen
Publisher: Routledge
ISBN: 1315319160
Format: PDF, Kindle
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Gone are the days when researchers, policymakers, and practitioners each worked in isolation. In recent years, a few interrelated issues have emphasized the need for greater collaboration among these groups: the increased emphasis on results and accountability (particularly where public funds are at stake), the need to improve services, and the growing use of technology. This book is about these all-important partnerships, specifically the relationships between those searching for evidence and those putting evidence to use, designing and implementing policy at the federal, state, or local level. Yet the science or art of how to create partnerships and how to make them work has just begun. This book offers the reader a toolkit for effective researcher/policymaker collaborations by exploring innovations underway around the country and developing an analytic framework to describe the process. It asks questions such as: What can we learn from these examples? How can and should partners communicate? Where should partners plan together, and where is it best to leave some separation to respect the differences in our roles? Through carefully chosen and organized case studies, this book demonstrates the motivations that lead to partnerships, the core elements of successful implementation, and the lessons to be learned about sustaining these relationships. It further examines the use of research once the research phase has concluded, as well as the ever-important consideration of investing in collaboration by both non-profit and public sector funders. For policymakers, this book offers a greater appreciation of the role of research in the policy process and new insights into different types of research. For researchers, the book provides insights into how best to formulate questions, how to work closely with those most affected, and how to communicate findings in ways that can be more easily understood by those who are depending on clear answers. Students of public policy, public administration, social work, and education will find much to inform future roles in research, policy or practice.

Practical Human Resources for Public Managers

Author: Nicolas A. Valcik
Publisher: CRC Press
ISBN: 1466508612
Format: PDF, Mobi
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Employers face a myriad of issues when hiring: how to recruit, whom to select, how to interview, Equal Employment Opportunity policies, fair salary offerings, health issues, performance evaluations, behavior/disciplinary actions, turnover, and the list goes on and on. Practical Human Resources Management for Public Managers: A Case Study Approach provides insight into human resource trends and demonstrates how complex situations can be successfully managed by public sector practitioners. The authors take us step by step into the "real world" with examples of historical events that compare "What Happened" with "What Could Have Happened" as well as suggested readings for more in-depth analysis and important points to remember. Exploring the space between theory and what actually occurs in the world, this book supplies instructional case studies based upon actual events. The authors introduce key human resources issues with clear, concise language and provide techniques to address these issues in a real-world setting. The case studies cover legal and liability issues, recruiting and hiring, employee performance, reward and discipline issues, retention, termination, workplace violence, mentorship, motivation, and managing through transitions. The authors bring know-how from a wide array of working environments, including teaching and administrative experience in public universities and management in municipalities of various population sizes from a few thousand to more than a million. They have also worked in a variety of capacities within these organizations, which allow them to see different perspectives on how different departments handle similar situations. They use their from-the-trenches knowledge to explore pragmatic ways to deal with human resource issues in public sector workplaces.