Automotive Service Management

Author: Andrew Rezin
Publisher:
ISBN: 9780134709857
Format: PDF, ePub, Mobi
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For courses in automotive principles. Complete guide to managing an automotive repair business, for both the novice and the professional Automotive Service Management: Principles into Practice is the most comprehensive text available to address the wide range of skills and knowledge needed to successfully manage or own an automotive repair business. Conversational and full of real-world examples, the text builds from basic knowledge of the industry and fundamental organizational and communication skills up through advanced leadership, planning, and human resource management. The 3rd edition includes the most up-to-date guidance on leadership, industry skill sets, and practical applications, plus a sample ASE C1 Service Consultant Test to help students prepare for success on this certification exam.

Managing Dollars with Sense

Author: Mitch Schneider
Publisher: Cengage Learning
ISBN: 9781401826635
Format: PDF, ePub, Docs
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Gain the expertise required for success in one of the hottest segments of the automotive industry! This pioneering, eight-book series leads users to an understanding of the principles and procedures needed to manage an automotive services facility. Written by a National Automotive Service Advisory Panel member and former host of the “Tech Tips” segment on the popular “Truckin’ USA” television show, each book contains proven solutions for effectively tackling challenges faced by today’s professional automotive service managers. The rationale for automotive services management as a unique discipline is also explained, making this series a great resource for professionals and those interested in Auto Service Management as their career path.

Architecture and patterns for IT service management resource planning and governance service management resource planning and governance making shoes for the cobbler s children

Author: Charles T. Betz
Publisher: Elsevier
ISBN: 0123850177
Format: PDF, ePub, Mobi
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Information technology supports efficient operations, enterprise integration, and seamless value delivery, yet itself is too often inefficient, un-integrated, and of unclear value. This completely rewritten version of the bestselling Architecture and Patterns for IT Service Management, Resource Planning and Governance retains the original (and still unique) approach: apply the discipline of enterprise architecture to the business of large scale IT management itself. Author Charles Betz applies his deep practitioner experience to a critical reading of ITIL 2011, COBIT version 4, the CMMI suite, the IT portfolio management literature, and the Agile/Lean IT convergence, and derives a value stream analysis, IT semantic model, and enabling systems architecture (covering current topics such as CMDB/CMS, Service Catalog, and IT Portfolio Management). The edition retains the fundamental discipline of traceable process, data, and system analysis that has made the first edition a favored desk reference for IT process analysts around the world. This best seller is a must read for anyone charged with enterprise architecture, IT planning, or IT governance and management. Lean-oriented process analysis of IT management, carefully distinguished from an IT functional model Field-tested conceptual information model with definitions and usage scenarios, mapped to both the process and system architectures Integrated architecture for IT management systems Synthesizes Enterprise Architecture, IT Service Management, and IT Portfolio Management in a practical way.

Health Fitness Management

Author: Mike Bates
Publisher: Human Kinetics
ISBN: 9780736062053
Format: PDF, Kindle
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Health Fitness Management, Second Edition, provides an in-depth picture of the energetic, varied, and rewarding role of the health and fitness club manager. With contributions from leading experts in the fitness industry and several new chapters, this second edition is the most authoritative and field-tested guide to management success.

Comprehensive Care of Schizophrenia

Author: Jeffrey A. Lieberman
Publisher: Oxford University Press
ISBN: 0195388011
Format: PDF, ePub, Mobi
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The second edition of this popular volume has been thoroughly updated, offering new information on the advances in research and management since the publication of the first edition a decade ago.

Product Lifecycle Management Volume 1

Author: John Stark
Publisher: Springer
ISBN: 3319174401
Format: PDF, Mobi
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This third edition updates and adds to the successful second edition and gives the reader a thorough description of PLM, providing them with a full understanding of the theory and the practical skills to implement PLM within their own business environment. This new and expanded edition is fully updated to reflect the many technological and management advances made in PLM since the release of the second edition. Describing the environment in which products are developed, manufactured and supported, before addressing the Five Pillars of PLM: business processes, product data, PLM applications, Organisational Change Management (OCM) and Project Management, this book explains what Product Lifecycle Management is, and why it’s needed. The final part of the book addresses the PLM timeline, showing the typical steps and activities of a PLM project or initiative. “Product Lifecycle Management” will broaden the reader’s understanding of PLM, nurturing the skills needed to implement PLM successfully and to achieve world-class product performance across the lifecycle.

Service Management

Author: Richard Normann
Publisher: Wiley
ISBN: 9780471494393
Format: PDF, Docs
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In the world of industry and management producing 'intangible products' poses unique challenges. This book provides a comprehensive framework on these unique management issues and looks into the special characteristics of services and conditions necessary for success in the management of service organizations This classic book, as relevant as ever and updated, provides a set of ideas which has proved its power and validity beyond the fads of the moment, over an extended period of time. A book that is at the same time very holistic and conceptual, and yet both easy to grasp and to translate into practical action. It also evokes an alternative perspective on services, namely that of refocusing attention from the production and the product to the value creation process of customers. With these perspectivess every company todays needs to see itself as a service company. The book stresses the need for a streamlined service management system and analyses and illustrates growth strategies and the nature of innovation -but above all it emphasizes the special role played by good leadership. In particular, this edition looks at the role of technology in services as well as - more generally -the role of services in society. Of great value to managers and academics involved in the service industry this practical book, which has been translated into eight languages, will stimulate people to analyse and act on their situations.

The Service Consultant Principles of Service Management and Ownership

Author: Ronald A Garner
Publisher: Cengage Learning
ISBN: 1133612350
Format: PDF, ePub
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Designed to prepare readers for a successful career as an automotive service consultant, THE SERVICE CONSULTANT: PRINCIPLES OF SERVICE MANAGEMENT AND OWNERSHIP, Second Edition teaches readers how to maximize profits and improve customer satisfaction in an automotive business. With coverage of task-oriented procedures for day-to-day operations as well as communications, relations, supervision, and customer delivery, this practical book provides readers with an in-depth examination of the multi-faceted responsibilities of an automotive service consultant. In addition, the second edition contains updated examples, activities, technology, case studies, and visual aids so that readers are exposed to the most up-to-date information in the field. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

Today s Technician Basic Automotive Service and Systems Classroom Manual and Shop Manual

Author: Chris Hadfield
Publisher: Cengage Learning
ISBN: 1305178424
Format: PDF, Mobi
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The 5th edition of BASIC AUTOMOTIVE SERVICE & SYSTEMS is a comprehensive Classroom Manual/Shop Manual set provides an accessible overview of automotive systems to prepare you for all aspects of work in the field. The Classroom Manual explores the basic theories of operation behind each automotive system, while the Shop Manual covers the hands-on diagnostic, testing, and repair procedures that relate to them. Assuming no prior knowledge of automotive technology, this clear and engaging book addresses fundamental skills and maintenance and the application of key theories. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

Automotive Electricity and Electronics

Author: James D. Halderman
Publisher: Pearson
ISBN: 0134074734
Format: PDF, ePub, Docs
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This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. This book is part of the Pearson Automotive Professional Technician Series, which provides full-color, media-integrated solutions for today’s students and instructors covering all eight areas of ASE certification, plus additional titles covering common courses. Peer reviewed for technical accuracy, the series and the books in it represent the future of automotive textbooks. Automotive Electricity and Electronics fills the need for a text that covers the ASE/NATEF designated topic of Automotive Electrical and Electronic Systems (A6). It is designed to be a two-semester text and covers the fundamental, as well as the advanced, electrical topics taught in all schools and colleges that teach automotive electricity and electronics. Prepare tomorrow’s automotive professionals for success Automotive Electricity and Electronics, 5/e, provides complete coverage of the parts, operation, design, and troubleshooting of automotive electricity and electronics systems, as well as the practical skills that readers must master to be successful in the industry. Real examples and full color images throughout the text offer readers a practical approach to the diagnosis and repair of the NATEF tasks for the Automotive Electricity/Electronic Systems (A6) content area. Formatted to appeal to today's technical trade students, Halderman uses helpful tips to bring concepts to life and guide readers through the procedures they'll use on the job. All of the content is correlated to the latest NATEF tasks and ASE areas, and information on new OSHA hazardous chemical labeling requirements, three-legged and low profile fuses plus smart junction boxes, and immobilizer systems is included.